Newly Redesigned Help Desk Portal!
We are excited to share that our newly redesigned help desk portal has officially launched! Featuring a wider, more open layout, our bright new interface makes it easier to enter search terms and ask questions, and also clearly categorizes and groups our existing archive of guides and articles into a visually friendly display.
In our help desk, you can find answers to almost anything you can think of, from basic guides on setting up departments and policies to detailed explanations on how to adjust the more technical aspects of your employee time clock software setup. Eventually, our help desk will be so informative, you’ll be able to resolve many of your own issues without having to contact support (but we’ll still be here no matter what!).
Now that our knowledge base has been launched, you can expect to see exciting new articles that will help you in your day-to-day operations. In fact, we love hearing feedback and make weekly updates to our software according to the suggestions and recommendations we receive.
To request a write-up on your question or topic, you can post a public question on our help desk. Our help desk is so smart, once you submit your question, it will pull up suggestions to help you resolve your issue. If your question hasn’t been answered, it will allow you to post it anyway.
We hope our new help desk will become a frequently used resource for you and your company! Click here to visit the help desk.