Warranty & Return Policy
Limited Warranty Policy
FingerCheck hardware products are warranted under normal use, against any manufacturing defects for a period of 12 months from the date of the original purchase.
This warranty does not apply to loss or damage of the equipment due to: Mishandling and improper maintenance of the equipment, as well as failure to obey operating instructions; Sand, dirt or water damage; Electrical power surge, improper power and/or communication link connection, unstable power supply; Use of unauthorized parts or service by other than our authorized agents; Serial number and/or warranty sticker is altered or removed. Unauthorized modification, conversion, or alteration to the equipment.
After one year, devices in need of repair will be fixed for no additional cost than the parts needed; this policy applies to devices that are between one and two years old.
All products purchased directly from FingerCheck come with a 30-day return policy. Within 30 days of receipt of an order, you may return products purchased directly from FingerCheck for a refund minus a 15% restocking fee. All returned items must be in like-new condition, securely packed for shipment in the original box, with all accessories included. A refund may be reduced if the items are not returned with original contents and original shipping containers. Any equipment received without our Return Material Authorization (RMA) Number indicated on the shipping label will not be accepted.
Shipping fees, in this case, are non-refundable as well and are to be handled solely by the customer. We recommend selecting a trackable shipping method and keeping the tracking information for your records. Defective items are handled on a case-to-case basis. This charge is to cover the processing fees, handling fees, and costs associated with the placement, processing, and execution of the order. All costs incurred regarding packages subject to return shipping will be handled by the customer until the return/exchange is complete.
** NO ORDERS OUTSIDE OF THE US **
If you do order out of the US we will add on additional shipping rates as per what the US Postal office charges to send.