Support that answers in under 60 seconds

No bots. No ticket queues. No hold music. When payroll is due and something’s wrong, you call, a human answers, and it gets fixed that day.

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G2

Best Support, Small Business and Mid-Market.

95%

Customer satisfaction score.

60s

All customer support calls answered under 60 seconds.

20s

Median call wait time
before support picks up.

included with every plan

What every Fingercheck customer gets

Support built for businesses running hourly teams, where a payroll problem isn’t an inconvenience. It’s a crisis with a deadline.

Real payroll experts, not scripts

Real payroll experts, not scripts

Every call is handled by someone with genuine payroll knowledge. They understand your industry, your setup, and your urgency.

Under-a-minute answer time

Under-a-minute answer time

A real human picks up in under 60 seconds. When payroll runs tomorrow morning, minutes matter.

Same-day resolution

Same-day resolution

We don’t log tickets and follow up next week. Issues get resolved on the call, on the day.

Proactive guidance

Proactive guidance

Compliance change alerts, best-practice tips, and optimization guidance before problems become crises.

Self-service also available

Self-service also available

Help center, workflow templates, tax information, and a 24/7 virtual assistant for answers on your own schedule.

Year-end support built in

Year-end support built in

Dedicated digital guides for year-end tax planning and preparation, so filing season is a process, not a fire drill.

For businesses with a few more moving parts
advanced support

For businesses with a few more moving parts

A dedicated team for businesses whose Fingercheck setup needs ongoing hands-on work. The questions everyone asks, answered straight:

Is this just paying for faster support?
How do I know if my business needs it?
Can we add it as a new customer?
What does the dedicated team actually do?
customer support at its finest

Payroll, time tracking, and scheduling built for hourly teams, backed by people who pick up the phone!

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