AccountKing is an accounting firm serving clients across the country. Dina Lang and her team rely on payroll software to deliver fast, accurate service, especially during tax season, when even small errors create real problems for client employees trying to file on time.
The Challenge
AccountKing’s previous payroll provider had become a liability. The system was clunky and frustrating to use, but the bigger problem hit at tax time: the provider had processed W-2 forms inaccurately for client employees. Worse, despite knowing about the errors, they took six weeks to issue the corrected W-2C forms, putting clients at risk of late filings, penalties, and a tax season they couldn’t afford to lose.
Dina needed someone who could actually fix the problem. Fast.
The Solution
AccountKing switched to Fingercheck. From the first conversation on a Friday afternoon to corrected W-2Cs landing in Dina’s inbox the following Wednesday, the entire fix took four days — the same week as Passover, in the middle of tax season.
The errors weren’t even Fingercheck’s to clean up. They were inherited from the previous provider. But the team treated them like their own and resolved them in two days of active work, so AccountKing’s clients could file on time.
Beyond the rescue, AccountKing gained a payroll system that’s actually usable day-to-day. Processing payroll for clients runs faster and cleaner, and the support team is reachable when things come up — which, in accounting, is constantly.
“I want to say altogether it took four days from when I started talking to Fingercheck, which was on a Friday, until the following Wednesday, which was the night of Passover,” she says. “I had those amended W-2s in my inbox and that’s not something that Fingercheck had to do for me because they did not make the mistake but the fact that they were willing to do that for me was just unbelievable.”
– Dina Lang, CEO at AccountKing
The Results
- 2 days to resolve W-2C corrections that the previous provider had let sit for six weeks.
- On-time tax filings for client employees, avoiding the late filing penalties and compliance headaches that would have followed.
- Faster, more accurate payroll runs for AccountKing’s full client book, replacing a system that was slowing the firm down.
- A payroll partner that shows up under pressure, even when the problem isn’t theirs to fix.
