Newly Integrated In-app Customer Service Messaging
Keeping with our mission to offer FingerCheck clients the most convenient service possible, we are excited to announce that clients now have an easy, new way to connect with our team. We have integrated a new messaging system on the FingerCheck application that clients can use to request support for their web-based time attendance right from their accounts. From software questions to troubleshooting requests, assistance is always close by and on-hand now wherever you browse within our application.
While this new communication method isn’t a replacement for our live chat feature, our new messaging system offers its own advantages, such as 24/7 viewing access to current and past conversations so you always have the information you need. When you run into problems while using our application, you can proactively start a conversation and rest assured knowing that a FingerCheck representative will respond momentarily. You aren’t limited to asking for tech help either – you can use the messaging system to contact us for anything you want.
So how do you use our new system? It’s simple – just log onto the FingerCheck application and click on the circular blue button located on the bottom right of your screen (wherever you go within the application, the button will travel with you). This will open up a messaging pop-up where you can ask questions, initiate a conversation, and share your feedback. Our support team will try to respond as soon as possible during our business hours. We are confident you will enjoy an improved support experience with this new feature! We look forward to interacting with you within the FingerCheck application to resolve any and all of your web-based time attendance needs.